Privacy Policy – Coppell Restoration Brothers

Privacy Policy For Our Water Restoration Company

Who We Are

Coppell Restoration Brothers is a water and fire damage restoration company founded in 2015 by Tom Cline and Brad Knotts. We offer essential repair and cleanup services. This policy explains how we collect, use, and protect your information when you visit our website, https://waterdamagerestorationcoppelltx.com/. This policy covers our practices within South Coppell, Texas.

We are committed to keeping your personal information private and secure while providing necessary restoration services to homeowners and businesses in Coppell, TX. This document explains what data we collect and how we handle it in a clear and practical way.

Information We Collect

We collect several types of information to provide our restoration services. This includes information you give us directly, like your name, address, email, and phone number when you request an estimate or schedule service. We also collect details about the job, such as property descriptions, damage assessments, and necessary repairs.

We may gather photos and documentation related to the damage and work we perform. Our systems also collect device and usage data, like your IP address and how you use our website. We use cookies and similar tools for site functionality and may receive necessary information from service partners to complete your job.

How We Use Information

We use the information we collect to manage and deliver our restoration services. This includes scheduling appointments, providing accurate cost estimates, and creating invoices for billing purposes. We use your data to prepare necessary documentation for insurance claims and legal requirements. Your information helps us ensure safety and maintain quality control on all our projects.

We also use data to provide customer support, improve our website and services, and prevent fraud or illegal activities. Finally, we use your information to comply with all applicable local, state, and federal laws and regulations in Coppell, TX.

Cookies and Similar Technologies

Our website uses small files called cookies and other tracking tools to help it function better. Cookies are small data files stored on your device that remember your settings and preferences when you visit our site. This helps us offer a better user experience and analyze how people use the website.

The types of cookies we use include those necessary for the site to work and those that help us understand site usage. You can limit or clear these tools through your web browser’s settings. However, if you disable cookies, some features of our website may not work correctly or look the way they are supposed to.

Sharing and Disclosure

We only share your information with outside parties when it is necessary to provide our services. We may share information with trusted subcontractors and service partners who help us complete your restoration job. With your permission, we will share necessary documentation with your insurance company to process your claim.

We share transaction data with secure payment processors for billing. We may also disclose information to meet compliance or safety requirements, such as reporting certain events. Most importantly, we do not sell your personal information to any third parties for marketing or any other purpose.

Data Retention

We keep your records for as long as needed to run our business, ensure safety, and meet legal and tax obligations. We hold onto operational records, such as job details and service agreements, for several years in case you need follow up work or documentation. Financial and tax records are retained as required by the state of Texas and federal law.

Since retention periods vary based on the type of document and applicable regulations, we securely delete or anonymize information when it is no longer required for any legitimate business or legal reason.

Your Choices and Rights

You have practical choices about your information. You may contact us in writing to request access to the information we hold about you or ask us to update details that are incorrect. In certain situations, you can request that we delete information, though we must keep some records for legal or financial reasons.

You can manage your cookie preferences through your browser settings. To make a formal request to access or update your information, please send a written letter by postal mail to the address provided in the Contact Us section below.

Security

We take reasonable steps to protect your information. Our safeguards include restricting access to data only to employees who need it to do their job, and providing regular training to our team. We use reasonable technical, administrative, and physical protections to help secure the data we collect.

However, it is important to understand that no method of storing data or sending it over the internet is ever 100% perfectly secure. While we work hard to protect your information, we cannot guarantee its absolute security against all possible threats.

Children’s Privacy

Our restoration services and our website are intended for use by adults, meaning people 13 years of age or older. We do not knowingly collect personal information from children under the age of 13. Our accounts and service requests are meant for homeowners, property managers, or authorized adult representatives.

If you believe we have accidentally collected information from a child under 13, please notify us immediately so we can promptly take steps to remove that information from our records.

Data Transfers

As part of operating our website and business, the information we collect may be processed or stored by vendors and service providers in different locations, including outside of Coppell, Texas. This means your data may be transferred to and processed in countries or states with different data protection laws.

We take reasonable steps to ensure that any third parties we use to process or store data protect your information using appropriate safeguards during these transfers, no matter where the processing takes place.

Changes to This Policy

Coppell Restoration Brothers may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, the revised policy will be posted directly on this page with a new effective date. We encourage you to review this policy periodically.

If you continue to use our website or services after any changes are posted, it means you accept the updated terms of the Privacy Policy. This simple method ensures you are always aware of how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or wish to submit a formal written request regarding your personal information, please send a letter by postal mail to our main office address:

Coppell Restoration Brothers

1707 E Belt Line Rd Suite 103-4

Coppell, TX 75019

United States

Definitions

Personal Information: Any information that can be used to identify a specific person, such as a name, address, email, or phone number.

Processing: Any operation performed on personal data, such as collecting, recording, storing, using, or deleting information.

Service Providers: Outside companies or people that we hire to perform services on our behalf, like IT hosting or payment processing.